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eCommerce & Retail · Specialisation

Retail Software Development Services

Connect Your Stores, Online Channels, and Customers.

We build retail software for store-based and omnichannel retailers, including POS, inventory, click-and-collect, clienteling, and loyalty, so every store and channel works from the same real-time data.

  • PCI DSS-aware POS and payments
  • Square, Lightspeed, SAP and NetSuite integration
  • Store and online channels on one platform

Plan your retail & omnichannel project

Tell us what you want to build. A senior engineer, not a sales script, replies within one business day.

What's your budget range?

Your idea is protected. NDA available on request.

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OVERVIEW

Software shaped around how retail & omnichannel really works.

Physical stores remain central to retail, but customers now expect them to behave like part of the website: show live stock, accept online returns, honour app-only offers and recognise loyalty members at the till. When POS, ecommerce, ERP and loyalty run on separate systems, those expectations turn into manual workarounds for store teams.

As a retail software development company, we build platforms that unify store operations and digital channels around one inventory and one customer record. Cloud POS, click-and-collect, ship-from-store, endless aisle and clienteling all draw on the same real-time data, whether you run a single flagship or a multi-country chain.

We integrate with the systems retailers already depend on: Square, Lightspeed and Oracle Micros at the counter, SAP, NetSuite and Zoho Inventory in the back office, Adyen, Stripe and Network International for unified payments, and Shopify or Salesforce Commerce Cloud online, so stores and ecommerce trade from the same stock pool.

Card payments, customer data and receipts are engineered to support PCI DSS, GDPR and CCPA, ZATCA e-invoicing in Saudi Arabia, GST e-invoicing in India and UAE VAT. The outcome is retail software that store staff find quicker than the old till, and head office can trust for stock and sales decisions.

Why retail & omnichannel teams build with Creuto

Cloud and mobile POS

Fixed and handheld checkout with promotions, split tenders, returns and offline mode, connected to unified payments so queues move and every sale updates central stock.

Single inventory pool

Real-time stock across stores, warehouses and online channels with reservations and safety stock, so click-and-collect and ship-from-store promises are kept.

Omnichannel fulfilment

Buy online pick up in store, curbside, ship-from-store and endless aisle workflows with pick lists, handover checks and customer notifications.

Clienteling for associates

Tablet and handheld apps that show customer history, preferences, wishlists and stock across the network, helping associates sell and save a lost sale.

Unified loyalty

One loyalty programme recognised at the till, online and in app, with points, tiers and personalised offers built on a single customer profile.

Store and network analytics

Sales, margin, sell-through, footfall and staff performance by store, region and category, replacing weekly spreadsheets with live dashboards.

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Products delivered

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Years of engineering

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Client satisfaction

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Industries served

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Countries with live products

WHAT WE BUILD

Retail & Omnichannel software solutions we build.

Each one designed with your teams, integrated with the systems you already run, and engineered to scale.

RELATED AREAS

More eCommerce & Retail software we build

Other ecommerce & retail areas with a dedicated page.

TYPES OF SOLUTIONS

Types of retail & omnichannel apps and software we develop.

The product categories retail & omnichannel organisations most often ask us to build, from focused mobile apps to multi-tenant platforms.

  1. 01

    Cloud POS systems

    Browser and tablet-based point of sale with promotions, returns, split tenders and offline mode for single stores and chains.

  2. 02

    Mobile POS and queue busting

    Handheld checkout for associates on the shop floor, at pop-ups and during peak trading.

  3. 03

    Retail inventory management software

    Stock counts, transfers, receiving, replenishment and real-time availability across stores and warehouses.

  4. 04

    Click-and-collect and ship-from-store

    Order routing, pick lists, handover and customer notifications that turn stores into fulfilment nodes.

  5. 05

    Clienteling apps

    Customer profiles, purchase history, wishlists and appointment booking for associates in fashion, beauty and luxury retail.

  6. 06

    Retail loyalty apps

    Points, tiers, digital receipts and personalised offers recognised at every till and online channel.

  7. 07

    Store operations and task management

    Opening checklists, planogram compliance, audits and head office communications for store teams.

  8. 08

    Self-checkout and scan-and-go

    Kiosk and in-app scanning with payment and exit verification to shorten queues.

  9. 09

    Retail analytics platforms

    Sales, margin, sell-through and footfall dashboards by store, region and category for merchandisers and leadership.

KEY FEATURES

Must-have features of a retail & omnichannel platform we build in.

Grouped by who uses them. Every feature below is one we have shipped to production, not a wishlist.

/01

Customer experience

What shoppers see online and in store.

  • Live store stock on product pages
  • Buy online, pick up in store
  • Digital receipts and online returns in store
  • Loyalty card in app and wallet
  • Personalised offers and coupons
  • Appointment and personal shopping booking
  • Scan-and-go mobile checkout
  • Order and collection notifications
/02

Store associate tools

Fast enough to use with a customer waiting.

  • Cloud and handheld POS
  • Stock lookup across the network
  • Endless aisle ordering
  • Click-and-collect pick and handover
  • Customer profile and purchase history
  • Stock counts, receiving and transfers
  • Shift tasks and checklists
  • Offline mode with automatic sync
/03

Head office console

Control and visibility across the estate.

  • Central pricing and promotions
  • Product and assortment management
  • Store, region and franchise configuration
  • Replenishment and allocation rules
  • ERP and accounting synchronisation
  • VAT, GST and e-invoicing setup
  • Sales, margin and footfall dashboards
  • User roles and audit logs
CHALLENGES WE SOLVE

What holds retail & omnichannel teams back.

The problems we most often help retail & omnichannel organisations solve, and design every engagement around.

  1. 01

    Store and online silos

    Separate POS and ecommerce systems prevent a unified view of stock and customers, so stores cannot see online orders and online cannot sell store stock.

  2. 02

    Outdated POS

    Legacy tills limit new payment methods, promotions and mobile checkout, and are expensive to maintain across a growing store estate.

  3. 03

    Inventory accuracy

    Inaccurate store stock undermines click-and-collect, ship-from-store and replenishment, and every failed pick becomes a disappointed customer.

  4. 04

    Associate productivity

    Store staff juggle tills, back-office screens and paper, leaving little time to serve customers or use the product knowledge that sells.

  5. 05

    Tax and e-invoicing rules

    VAT, GST and mandatory e-invoicing such as ZATCA require compliant receipts and invoices from every till, not just the online store.

SELECTED WORK

Products we have shipped. Results we can point to.

Real products designed and engineered by Creuto end to end, with the operational depth ecommerce & retail and retail & omnichannel projects demand.

Quick Commerce & Instant Delivery Platform – FlashNow
/01 · Quick Commerce

Quick Commerce & Instant Delivery Platform – FlashNow

A full-stack quick commerce platform — consumer mobile app, vendor management dashboard, and super admin control panel — designed and delivered by Creuto from scratch.

10–30 min

Minute Delivery

4

Platform Roles

3

Platforms Delivered

View Case Study
Smart Beauty & Wellness Appointment App – MakeMyLook
/02 · Finance / Analytics

Smart Beauty & Wellness Appointment App – MakeMyLook

A full-stack beauty marketplace consumer mobile app, vendor dashboard, and super admin panel designed and delivered by Creuto from scratch.

200+

Vendors Onboarded

40%

Drop-offs Reduced

16 wk

Time to Market

View Case Study
Smart Restaurant Discovery, Dining & Food Ordering Platform
/03 · Food & Restaurant Tech

Smart Restaurant Discovery, Dining & Food Ordering Platform

A full-stack food and dining platform — consumer mobile app, restaurant management system, DineTune smart dining module, AI recommendation engine, and super admin infrastructure — designed and delivered by Creuto from scratch.

5

Distinct User Roles

2

Platform Dimensions

1

Unified Super App

View Case Study
COMPLIANCE AND SECURITY

Compliance and security, designed in.

The retail & omnichannel standards we build against and the controls behind them. Your compliance team keeps ownership; we make the software easy to certify.

Retail regulations we build for

  • PCI DSS v4.0 for card-present and online payments
  • GDPR and UK GDPR for loyalty and CRM data
  • CCPA and CPRA (California)
  • ZATCA e-invoicing (Saudi Arabia)
  • GST e-invoicing and DPDP Act (India)
  • UAE VAT and consumer protection law
  • EMV and P2PE requirements for payment terminals

Retail standards

  • GS1 barcodes and GTINs
  • EMV contactless payments
  • Digital receipt formats by market
  • Unified commerce APIs for POS and ecommerce
  • Fiscal receipt rules where required

Security controls

  • Tokenised and point-to-point encrypted payments
  • Device management for store hardware
  • Role-based access with staff PINs and MFA
  • Audit trails for voids, refunds and price overrides
  • Encryption in transit and at rest
  • Penetration testing before rollout

Platform quality

  • Offline-first POS with conflict resolution
  • Load testing for peak trading days
  • Accessibility to WCAG 2.2 AA
  • Pilot store rollout and rollback plans
  • 24/7 monitoring and alerting
INTEGRATIONS

Retail & Omnichannel integrations we connect.

The platforms, standards and third-party services a product in this sector usually has to talk to. If yours is not listed, it is almost certainly something we have connected before.

/01POS and payments

  • Square
  • Lightspeed
  • Oracle Micros
  • Adyen
  • Stripe Terminal
  • Network International
  • Apple Pay and Google Pay

/02ERP and inventory

  • SAP
  • NetSuite
  • Zoho Inventory
  • Microsoft Dynamics 365
  • Warehouse management systems via API

/03Ecommerce channels

  • Shopify and Shopify Plus
  • Salesforce Commerce Cloud
  • commercetools
  • WooCommerce
  • Magento (Adobe Commerce)

/04CRM, loyalty and messaging

  • Klaviyo
  • Braze
  • Salesforce
  • Twilio
  • WhatsApp Business API
  • Apple Wallet and Google Wallet
WHY CREUTO

Why choose Creuto as your retail & omnichannel software development company

The reasons clients in this sector give when they recommend us, not the ones we would pick ourselves.

Either we build it exceptional, or we don't.

The standard every retail & omnichannel product leaves our studio with.

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Products delivered

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Years of engineering

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Client satisfaction

Start a conversation
  1. /01

    We design for the shop floor

    Our POS and associate apps are tested with store staff mid-shift, so they work with gloves, glare, queues and patchy Wi-Fi.

  2. /02

    One inventory, one customer

    We make a single stock and customer record the foundation, which is what makes every omnichannel feature reliable.

  3. /03

    Integration with what you run

    Square, Lightspeed, Oracle Micros, SAP and NetSuite integrations are planned in from the first sprint, not left to the end.

  4. /04

    Rollouts that do not stop trading

    Pilot stores, offline fallbacks and region-by-region cut-overs keep tills running throughout the change.

  5. /05

    A long-term engineering partner

    New stores, new markets, seasonal peaks and hardware refreshes are supported by the same senior team.

BENEFITS

Benefits of custom retail & omnichannel software over off-the-shelf tools.

What organisations in this sector gain when the software is built around their workflows rather than the other way around.

  1. 01

    Saved sales

    Endless aisle and network stock lookup turn out-of-stock moments into orders instead of walkouts.

  2. 02

    Shorter queues

    Mobile POS and scan-and-go take pressure off fixed tills during peak hours.

  3. 03

    Stores as fulfilment hubs

    Click-and-collect and ship-from-store use store stock to deliver faster and reduce markdowns.

  4. 04

    Accurate stock

    Real-time inventory across channels improves replenishment and makes online availability promises reliable.

  5. 05

    Loyal customers

    One loyalty programme across channels rewards customers wherever they shop and gives you the data to retain them.

  6. 06

    Better decisions

    Live sales, margin and footfall data by store helps merchandisers and managers act within the trading day.

HOW WE WORK

Our retail & omnichannel software development process.

Transparent, sprint-based and built around decisions you can see. You know what ships, when, and why at every step.

Start Your Project
  1. 01

    Store and channel discovery

    We spend time in stores and with ecommerce, operations and finance teams to map how stock, customers and payments move today.

  2. 02

    Architecture and compliance plan

    Inventory model, POS and payment architecture, PCI DSS scope, e-invoicing requirements and integration points are documented before design.

  3. 03

    Design and store validation

    POS and associate apps are prototyped and tested on real devices with store staff during real trading conditions, not just in the office.

  4. 04

    Agile engineering

    Two-week sprints with working software reviewed by retail operations leads, built against POS, ERP and payment sandboxes from the start.

  5. 05

    Integration, QA and hardening

    Offline and sync testing, peak-load simulation, payment certification support and a penetration test before any store goes live.

  6. 06

    Pilot stores and rollout

    Launch in pilot stores, refine with staff feedback, then roll out region by region with training, monitoring and support.

TECHNOLOGY STACK

Technology stack for retail & omnichannel software development.

Chosen per project for longevity, hiring depth and fit with your existing systems, never by fashion.

/01Mobile and devices

  • Kotlin
  • Swift
  • Flutter
  • React Native
  • Android handhelds
  • Barcode and RFID scanners

/02Web and backend

  • React
  • Next.js
  • TypeScript
  • Node.js
  • NestJS
  • Java
  • Spring Boot

/03Commerce and payments

  • Shopify
  • Adyen
  • Stripe
  • Apple Pay
  • Google Pay
  • Webhooks

/04Data

  • PostgreSQL
  • Redis
  • Kafka
  • Elasticsearch
  • BigQuery
  • Snowflake

/05Cloud and DevOps

  • AWS
  • Azure
  • Google Cloud
  • Docker
  • Kubernetes
  • Terraform
  • GitHub Actions

/06AI and analytics

  • Claude
  • OpenAI
  • Scikit-learn
  • PyTorch
  • GA4

/07Security and identity

  • OAuth 2.0
  • OpenID Connect
  • Keycloak
  • Auth0
  • AWS KMS

AI IN RETAIL & OMNICHANNEL

AI that knows what to stock and who to serve.

We apply AI to retail where it improves stock, staffing and selling decisions, using your sales, inventory and loyalty data, with outputs that merchandisers and store managers can understand and override.

Explore our AI engineering
  • Demand forecasting by store and SKU
  • Replenishment and allocation suggestions
  • Markdown and promotion optimisation
  • Next-best-product prompts for associates
  • Footfall and staffing forecasts
  • Shrink and refund anomaly detection
TRENDS

Trends shaping retail & omnichannel software right now.

The shifts we design for so a product launched this year is still the right product in three.

  1. 01

    Unified commerce platforms

    Retailers are replacing separate POS and ecommerce stacks with one commerce layer, so stock, pricing and customers are shared by default.

  2. 02

    Stores as fulfilment nodes

    Click-and-collect, ship-from-store and rapid delivery from store stock are now core to how chains compete with online-only players.

  3. 03

    Associate-led selling

    Clienteling and mobile tools give store staff the same customer and product insight as the website, improving service in higher-value categories.

  4. 04

    Mandatory e-invoicing at the till

    ZATCA in Saudi Arabia and GST e-invoicing in India extend structured invoicing requirements to store transactions, shaping POS design.

  5. 05

    AI for forecasting and allocation

    Machine learning models for demand, replenishment and markdowns are moving from enterprise retailers to mid-sized chains.

COST AND TIMELINE

How much does retail & omnichannel software development cost?

There is no honest single number. Scope, integrations and compliance drive the budget, so we price against a written scope after discovery. The factors below are what move it.

  1. 01

    Number of stores and devices

    Device management, offline sync and rollout logistics scale with the size of the estate.

  2. 02

    POS approach

    Extending Square or Lightspeed is a smaller build than a custom POS with your own payment and fiscal logic.

  3. 03

    Integrations in scope

    Each ERP, payment, ecommerce, loyalty or WMS integration adds mapping, sandbox access and testing effort.

  4. 04

    Markets and tax rules

    VAT, GST, e-invoicing and fiscal receipt rules differ by country and add configuration and certification work.

  5. 05

    Omnichannel workflows

    Click-and-collect, ship-from-store and endless aisle each add order routing, store workflows and notifications.

  6. 06

    Analytics and AI

    Forecasting, allocation and personalisation models add data engineering and evaluation beyond standard reporting.

EngagementTypical scopeTimeline
Validation MVPPilot store POS or click-and-collect flow, unified inventory for one region, one payment provider.10 to 14 weeks
Production platformCloud POS, associate app, unified inventory, loyalty, ERP and ecommerce integrations, monitoring.4 to 7 months
Enterprise or multi-country chainMulti-brand, multi-country rollout, e-invoicing by market, analytics, forecasting and AI.8 to 14 months, phased
BUSINESS MODELS

How retail & omnichannel products make money.

Revenue models we have built billing, reporting and growth loops for. Most products combine two or three.

  1. 01

    Store and online sales

    Higher conversion and saved sales across channels are the primary return for retailers building their own platform.

  2. 02

    Paid loyalty tiers

    Membership programmes with perks such as free delivery, early access or exclusive products.

  3. 03

    Retail media

    Supplier-funded placements on in-store screens, apps and digital receipts, targeted with first-party data.

  4. 04

    Retail SaaS licensing

    For software vendors, per-store or per-terminal subscriptions for POS, inventory and clienteling products.

  5. 05

    Services at the till

    Gift cards, warranties, installation and delivery sold at checkout in store and online.

HOW WE DELIVER

Services behind our retail & omnichannel work

The engineering disciplines every project in this sector draws on. Each has its own page with process, stack and FAQs.

TESTIMONIALS

Don't take our word for it.

Founders and product leaders on what it is like to build with Creuto.

“What stood out the most about Creuto was their exceptional UI/UX expertise.”

Creuto's work led to a significant increase in engagement, user interaction, and time spent on pages for the client. The team's project management, timely delivery, and receptiveness to feedback were commendable. Moreover, Creuto's UI/UX expertise and thoughtful designs stood out.

RM

Rounak Mehra

Co-Founder, Indus AI

Read on Clutch

More client voices

/01 of 06

on Clutch
FAQ

Frequently Asked Questions

Straight answers about retail & omnichannel software projects. If yours is not here, ask us directly.

Ask our retail & omnichannel team

It depends on the number of stores and devices, whether you extend an existing POS or build your own, the ERP, payment and ecommerce integrations in scope, and the tax and e-invoicing rules of your markets. A pilot-store MVP is a materially smaller investment than a multi-country rollout. After discovery we provide a fixed-scope proposal with a clear breakdown.

A validation MVP for a pilot store or region typically takes 10 to 14 weeks. A production platform with cloud POS, associate apps, unified inventory and integrations usually takes four to seven months. Multi-country chains are rolled out in phases over eight to fourteen months, store by store, so trading never stops.

Yes. We use tokenised and point-to-point encrypted payments to keep PCI DSS scope small, and build receipts and invoices to meet ZATCA e-invoicing in Saudi Arabia, GST e-invoicing in India and UAE VAT rules. Customer and loyalty data is handled to support GDPR, CCPA and India's DPDP Act.

Yes. We integrate with Square, Lightspeed and Oracle Micros at the counter and SAP, NetSuite, Zoho Inventory or Microsoft Dynamics 365 in the back office, so sales, stock, prices and customers are synchronised across stores and online channels.

Retail app development usually means a customer shopping or loyalty app, or an associate app. Retail software development covers the whole system: POS, inventory, order routing, loyalty, integrations, head office tools and the compliance controls behind them. We deliver both as one connected platform.

Yes. We can modernise your current POS by integrating it with unified inventory and ecommerce, or replace it with a cloud POS. Replacement is rolled out through pilot stores with offline fallbacks, so tills keep running throughout the change.

Yes. We build tablet and handheld apps for mobile checkout, stock lookup across the network, receiving and counts, click-and-collect picking and clienteling, running on consumer devices or rugged Android scanners.

Yes. We build unified loyalty programmes on a single customer profile, so points, tiers and offers are recognised at the till, online and in the app, with digital cards in Apple Wallet and Google Wallet.

LET'S BUILD

Planning a retail & omnichannel product? Let's scope it together.

Tell us what you are building. We will help you scope it, design it, and ship it, with a senior team accountable end to end.

  • Reply within one business day
  • NDA on request
  • Senior engineers only
  • Fixed scope, no surprises