The full answer
The named engineering lead is a senior engineer, not a go-between. They understand the architecture, make technical decisions with you, and can answer questions without relaying them through account managers.
Day to day, communication happens on a shared channel such as Slack, Microsoft Teams or email, whichever your team already uses. A project board shows what is planned, in progress and done, so you never need to ask for status.
Each sprint starts with planning, where priorities for the next two weeks are agreed, and ends with a demo and review. Between those, short written updates flag progress, decisions needed and any risks early.
We also share access to staging builds, so you and your stakeholders can try features as they are completed. Clear communication is part of why 99% of our clients rate us top marks.
If your organisation has its own processes, such as a particular project management tool, security review steps or change approval boards, we adapt to them. The engineering lead agrees the communication plan with you at kick-off, including who attends demos and how decisions are recorded.