The full answer
A good support chatbot starts with the content it draws on: help articles, policies, product information and past support conversations. Creuto structures this content for retrieval, so the chatbot answers from approved sources and can link to them.
Connecting the chatbot to your systems lets it do more than answer FAQs. With the right permissions, it can check order status, reschedule appointments, update details or open tickets, which removes routine work from your support team.
Clear hand-over is essential. When the chatbot is unsure, when a customer asks for a person, or when a topic is sensitive, it passes the conversation to a human with the full context so the customer does not have to repeat themselves.
Creuto tests chatbots against real questions from your customers before launch and tracks accuracy, resolution rates and hand-over reasons afterwards. These measures guide which content and capabilities to improve next.
Chatbots can be deployed on your website, inside your mobile app, or in messaging channels your customers already use, depending on where support requests arrive.