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Accessible, Secure Digital Services for Citizens.
We build citizen service portals, case management, permits and licensing, civic engagement apps, and internal workflow tools for government departments, municipalities, and public organisations.
Trusted by teams building what's next
Citizens now judge public services against the best apps on their phones. When applying for a permit means printing a form, queueing at a counter and waiting weeks for a letter, trust drops and call centres fill up. Inside departments, staff re-key the same data into several legacy systems, and managers cannot see where cases are stuck or why service targets are missed.
As a government software development company, we design services around the citizen journey rather than the organisation chart: how someone proves who they are, applies, pays, tracks progress and receives a decision. Behind that journey we build the case management, workflow and records tools that caseworkers use every day, and connect them to the registers, payment gateways and finance systems already in place.
Accessibility and inclusion are requirements, not extras. We design to WCAG 2.2 AA, Section 508 and EN 301 549, support multiple languages including right-to-left Arabic, and integrate national digital identity such as UAE Pass, Nafath, Aadhaar and DigiLocker, GOV.UK One Login and Login.gov, so citizens can sign in once and reuse verified data.
Security and data protection are engineered in from the first sprint, with controls mapped to NIST 800-53, ISO 27001, Saudi NCA ECC, CERT-In directions, GDPR, UAE PDPL and India DPDP, and hosting in sovereign or in-country cloud regions. The outcome is custom government software that citizens can use, staff prefer to paper, and auditors can inspect.
Services designed and tested to WCAG 2.2 AA, Section 508 and EN 301 549, with screen reader, keyboard-only and plain-language checks run before every release, not after a complaint.
Sign-in and verified data through UAE Pass, Nafath, Aadhaar and DigiLocker, GOV.UK One Login and Login.gov, using OpenID Connect and SAML with the assurance levels each service needs.
Applications, inspections, approvals and appeals modelled as configurable workflows, so policy teams can change rules and forms without waiting for a full development cycle.
Access control, logging, encryption and incident response mapped to NIST 800-53, ISO 27001 and Saudi NCA ECC, with evidence packs that support accreditation and FedRAMP-aware hosting.
Strangler-pattern modernisation that wraps mainframe and legacy registers with APIs, migrates data in validated stages and keeps every public service running during the change.
Arabic, English, Hindi and regional languages with right-to-left layouts, hosted in in-country cloud regions or on-premise data centres to meet residency rules.
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Products delivered
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Countries with live products
Each one designed with your teams, integrated with the systems you already run, and engineered to scale.
Online applications, payments, and tracking.
Workflows for applications, inspections, and approvals.
Digital permits with fees and renewals.
Issue reporting, consultations, and updates.
WCAG-compliant, multilingual interfaces.
Access control, audit logs, and data residency.
The organisations and segments we build software for.
The product categories government & public sector organisations most often ask us to build, from focused mobile apps to multi-tenant platforms.
One front door for applications, payments, appointments and status tracking, with national digital ID sign-in and saved progress.
Caseworker tools for applications, investigations, inspections and appeals, with configurable workflows, SLAs and full audit history.
Building permits, trade licences and business registrations with eligibility checks, fee payment, renewals and digital certificates.
Single sign-on across departmental services using UAE Pass, Nafath, DigiLocker, GOV.UK One Login or Login.gov, with consented data sharing.
Residents report potholes, waste and faults with photos and location, and municipalities route, schedule and close jobs.
Eligibility screening, applications, assessment, disbursement and fraud checks for grants, subsidies and social programmes.
Offline-capable mobile apps for inspectors and field officers, with checklists, photos, signatures and sync back to the case.
Consultations, participatory budgeting, petitions and surveys with accessible design and transparent publication of results.
Correspondence, approvals, document management and records retention that replace email chains and shared drives.
Published datasets, APIs and service performance dashboards that support transparency and evidence-based policy.
Grouped by who uses them. Every feature below is one we have shipped to production, not a wishlist.
What residents and businesses use to get things done.
Built to clear backlogs, not add screens.
Control, oversight and reporting for service owners.
The problems we most often help government & public sector organisations solve, and design every engagement around.
Forms, wet signatures and manual approvals slow service delivery, create backlogs and make it hard for citizens to know where their application stands.
Public services must work for every citizen, including people using assistive technology, older residents, low-literacy users and speakers of several languages.
Citizen records need strong access control, audit trails and in-country hosting, under rules that differ between the US, EU, UAE, Saudi Arabia and India.
Registers and finance systems built decades ago still run core services, so new digital channels must integrate with them rather than replace them overnight.
Public projects need transparent scope, documented decisions, security evidence and open standards so departments can avoid lock-in and pass audit.
Real products designed and engineered by Creuto end to end, with the operational depth government & public sector projects demand.
A cloud-native, IoT-powered smart city platform — web command dashboard, citizen mobile app, field staff app, and full IoT integration designed and delivered by Creuto from the ground up.
10
Integrated Modules
25–30%
Reduction in Vehicle Trips
4
Platforms Delivered
A full-stack workflow management platform — admin panel, task boards, collaboration engine, and reporting suite — designed and delivered by Creuto from the ground up.
1
Source of Truth for All Work
100%
Task Audit Trail
4
Task Lifecycle States
A complete, end-to-end HR and payroll platform covering employee onboarding to exit, attendance, leave, payroll processing, compliance, and reporting — built and delivered by Creuto from scratch.
5×
Faster Payroll Processing
20 wk
Time to Market
5
User Roles
The government & public sector standards we build against and the controls behind them. Your compliance team keeps ownership; we make the software easy to certify.
The platforms, standards and third-party services a product in this sector usually has to talk to. If yours is not listed, it is almost certainly something we have connected before.
The reasons clients in this sector give when they recommend us, not the ones we would pick ourselves.
Either we build it exceptional, or we don't.
The standard every government & public sector product leaves our studio with.
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Products delivered
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Years of engineering
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Client satisfaction
Our designers and engineers build to WCAG 2.2 AA from the first component and test with assistive technology, so services pass audit and work for real people.
Digital identity, payment gateways and government registers are integrations we plan for in discovery, including the onboarding and approval steps they require.
We deliver architecture diagrams, control mappings, data flow records and test evidence your security and assurance teams need to approve a service.
Documented APIs, portable infrastructure as code and clean handover mean your department owns the service and can change suppliers if it needs to.
Support, monitoring and iterative improvement keep services current as policy, legislation and citizen expectations change.
What organisations in this sector gain when the software is built around their workflows rather than the other way around.
Digital applications with validation up front reach caseworkers complete, removing back-and-forth and clearing backlogs faster.
Status tracking, notifications and self-service answers reduce avoidable contact and free staff for complex cases.
Accessible, multilingual design widens access for people with disabilities, older residents and non-native speakers.
Automating routine steps and retiring duplicate systems lowers the cost of running each service over time.
Verified identity, audit trails and controlled access protect citizen data and support public confidence in digital channels.
Real-time performance and demand data replaces annual reports, helping leaders target resources where they are needed.
Transparent, sprint-based and built around decisions you can see. You know what ships, when, and why at every step.
Start Your ProjectWe research with citizens, caseworkers and policy owners, map the end-to-end service including offline channels and agree the outcomes the new service must improve.
Identity, data model, integrations, hosting region and the security and accessibility standards in scope are documented up front, so assurance is designed in rather than bolted on.
Prototypes are tested with real users, including people using assistive technology, older residents and speakers of each supported language, before development starts.
Two-week sprints with working software shown to service owners. Identity, payment and register integrations are built early against sandbox environments.
Automated and manual accessibility audits, load testing for deadline peaks, security control evidence and an independent penetration test before go-live.
Private beta, public beta and live phases, with assisted digital support, monitoring and a roadmap driven by completion rates and user feedback.
Chosen per project for longevity, hiring depth and fit with your existing systems, never by fashion.
AI IN GOVERNMENT & PUBLIC SECTOR
We embed AI into public services where it shortens processing and improves answers for citizens, with transparency, audit trails, data kept in-country and a caseworker making every decision that affects a person.
Explore our AI engineeringThe shifts we design for so a product launched this year is still the right product in three.
National schemes such as UAE Pass, Nafath, DigiLocker and GOV.UK One Login, and EU digital identity wallets under eIDAS 2.0, are becoming the default way citizens sign in.
Departments are piloting AI for caseworker summaries, correspondence drafting and citizen assistants, under governance frameworks that require transparency and human review.
Data residency rules in the UAE, Saudi Arabia, India and the EU are steering services towards sovereign cloud regions and clear data classification.
Updated Section 508 rules, the European Accessibility Act and WCAG 2.2 adoption are raising the bar and the consequences for inaccessible services.
Governments are joining services around events such as having a child or starting a business, so citizens tell government once.
Ageing mainframes and registers are being wrapped with APIs and replaced in stages to cut risk and unlock digital channels.
There is no honest single number. Scope, integrations and compliance drive the budget, so we price against a written scope after discovery. The factors below are what move it.
One citizen-facing service is a smaller build than a portal spanning several departments with caseworker and supervisor tools.
Each national ID, payment gateway and register integration adds onboarding, sandbox testing and certification effort.
Additional languages, right-to-left layouts and assisted digital channels add design, content and testing work.
Control mapping, documentation and independent testing for frameworks such as NIST 800-53 or NCA ECC add assurance effort.
Moving records from legacy registers safely is a workstream in its own right, sized by data quality and volume.
Sovereign cloud, on-premise or hybrid deployment changes infrastructure, environments and operational support requirements.
| Engagement | Typical scope | Timeline |
|---|---|---|
| Validation MVP | One citizen service, digital ID sign-in, basic caseworker queue and accessibility foundations. | 10 to 14 weeks |
| Production service | Citizen app, caseworker tools, admin console, payments, register integrations and audit. | 4 to 7 months |
| Multi-department platform | Shared portal across several services, legacy migration, analytics, AI and accreditation evidence. | 8 to 14 months, phased |
Revenue models we have built billing, reporting and growth loops for. Most products combine two or three.
Online collection of application, licence and permit fees with automated reconciliation to the finance system.
Per-department or per-municipality subscriptions for vendors selling case management or permitting products to the public sector.
Annual licences with implementation, hosting and support contracts for larger government bodies.
Central digital teams recover costs by charging departments for shared identity, payment and notification components.
Digital transformation and innovation funds that finance new services, often tied to measurable outcomes.
The engineering disciplines every project in this sector draws on. Each has its own page with process, stack and FAQs.
Founders and product leaders on what it is like to build with Creuto.
“What impressed us most about Creuto was their deep understanding of both design and product thinking.”
Creuto's app led to increased user engagement and product adherence. Customers interacted with the brand daily, creating stronger and more consistent wellness habits. The team was smooth, structured, and highly responsive. They maintained clear communication and delivered items on time.
Namrata Reddy
CEO, Bloomally
More client voices
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Straight answers about government & public sector software projects. If yours is not here, ask us directly.
Ask our government & public sector teamIt depends on the number of services and user roles, the identity, payment and register integrations in scope, accessibility and language requirements, the security accreditation needed and any legacy data migration. A single-service MVP is a much smaller investment than a multi-department platform. After discovery we provide a fixed-scope proposal with a clear breakdown.
A validation MVP for one citizen service typically takes 10 to 14 weeks. A production service with citizen app, caseworker tools, payments and register integrations usually takes four to seven months. Multi-department platforms with legacy migration are delivered in phases over eight to fourteen months.
Yes. Public services must work for every citizen, so we design to WCAG 2.2 AA, Section 508 and EN 301 549, support multiple languages including right-to-left Arabic, and test with screen readers, keyboard-only navigation and real users with access needs before launch.
We map controls to the frameworks your organisation is assessed against, including NIST 800-53, FedRAMP-authorised hosting, ISO 27001, SOC 2, Saudi NCA ECC, CERT-In directions, GDPR, UAE PDPL and India DPDP. Accreditation itself sits with your organisation and assessors; we provide the evidence they need.
Yes. We integrate UAE Pass, Nafath, Aadhaar and DigiLocker, GOV.UK One Login and Login.gov using OpenID Connect or SAML, and payment providers such as Stripe, Razorpay, Network International and government gateways, along with SAP, Oracle and ServiceNow back offices.
App development usually means the citizen-facing mobile and web applications. Government software development covers the whole service: those apps plus case management, workflow, integrations with registers and finance systems, admin tools, security controls and accessibility evidence. We deliver both as one connected service.
Yes. We deploy to in-country or sovereign cloud regions on AWS, Azure or Google Cloud, or to on-premise infrastructure, so citizen data meets residency requirements in the US, EU, UK, UAE, Saudi Arabia and India.
Yes. We wrap legacy registers and mainframes with APIs, migrate data in validated stages and replace components one at a time, so citizens and staff keep using services throughout the change.
Tell us what you are building. We will help you scope it, design it, and ship it, with a senior team accountable end to end.