The full answer
Native development is usually the right call when an app depends heavily on device hardware, platform-specific interfaces, demanding graphics or background processing, or when you only need one platform. It gives the most direct access to each operating system's latest features.
Cross-platform development shares most of the code between iOS and Android, which typically shortens delivery and simplifies maintenance. For most business, commerce, booking and content apps, a well-built cross-platform app is indistinguishable to users from a native one.
Creuto makes the recommendation during discovery after looking at your feature list, target users, existing team skills and long-term roadmap. If you already have an in-house team working in one technology, that also weighs in the decision.
Mobile projects include design, development, testing on real devices, app store submission and post-launch updates. Creuto also offers mobile QA as a standalone service and modernisation for older apps that need to be rebuilt or upgraded.
Whichever approach you choose, the backend, APIs and admin tools are designed so they can serve both mobile platforms and a web app. That keeps options open if you later add a platform, switch frameworks for part of the product or open an API to partners.